Return & Refund Policy
At Affirma Distributors, we strive to provide a smooth and hassle-free experience for all our customers. Please review our updated guidelines for returns, and refunds.
Return Policy
Return Eligibility:
- If the Product Is Not As Displayed:
- If the product differs from what is displayed on the Affirma Distributors website, a full refund will be issued, including return shipping
- If the product differs from what is displayed on the Affirma Distributors website, a full refund will be issued, including return shipping
- If the Product Is as Displayed but a Change of Mind Occurs:
- If the product matches the description on the Affirma Distributors website but you wish to return it due to a change of mind:
- A 30% restocking fee will be deducted from your refund.
- You will also be responsible for the return shipping cost.
- If the product matches the description on the Affirma Distributors website but you wish to return it due to a change of mind:
Condition of Returned Items:
- All returns are subject to inspection by the Affirma Distributors team.
- Returned items must be in their original, unused, and undamaged condition.
Return Authorization Required:
- Returns will only be accepted with prior approval from the Affirma Distributors team.
- Do not send any items back without confirmation.
- To request a return, contact us at wholesale@affirmadistributors.us or call us at +1 (516) 244-3318 for authorization and further instructions.
Refund Procedure
- Refunds will be processed after receipt and inspection of the returned item.
- Refunds will typically be issued to the original payment method within 7-10 business days after inspection.